HPE Foundation Care Next Business Day Exchange Service - Extended service agreement - replacement - 5 years - shipment - 24x7 - response time: NBD - for P/N: JM962A, JM994A
(edit with the Customer Reassurance module)
(edit with the Customer Reassurance module)
(edit with the Customer Reassurance module)
HPE Foundation Care Next Business Day Exchange Service - Extended service agreement - replacement - 5 years - shipment - 24x7 - response time: NBD - for P/N: JM962A, JM994A
| Type | Extended service agreement |
|---|---|
| Location | Shipment |
| Designed For | P/N: JM962A, JM994A |
| Response Time | Next business day |
| Service Included | Replacement |
| Product Description | HPE Foundation Care Next Business Day Exchange Service - extended service agreement - 5 years - shipment |
| Full Contract Period | 5 years |
| Service Availability | 24 hours a day / 7 days a week |
| Designed For | P/N: JM962A, JM994A |
|---|
| Service & Support | Extended service agreement - replacement - 5 years - shipment - response time: NBD (distance from customer site - 160 km) - availability: 24 hours a day / Monday-Sunday Technical support - remote diagnosis - 5 years Technical support - phone consulting - 5 years - availability: 24 hours a day / Monday-Sunday New releases update - 5 years Extended service agreement - replacement - 5 years - shipment - response time: 2 business days (distance from customer site - 320 km) - availability: 24 hours a day / Monday-Sunday Technical support - web support - 5 years - availability: 24 hours a day / Monday-Sunday Technical support - fax-on-demand - 5 years - availability: 24 hours a day / Monday-Sunday Extended service agreement - replacement - 5 years - shipment - response time: 3 business days (distance from customer site - 480 km) - availability: 24 hours a day / Monday-Sunday |
|---|
| Service Included | Replacement |
|---|---|
| Location | Shipment |
| Full Contract Period | 5 years |
| Response Time | Next business day |
| Service Availability | 24 hours a day / 7 days a week |
Product information source: Dicker Data Partner Portal.