Dell Upgrade from 3Y Next Business Day to 3Y ProSupport 4H Mission Critical - Extended service agreement - parts and labour - 3 years - on-site - 24x7 - response time: 4 h
(edit with the Customer Reassurance module)
(edit with the Customer Reassurance module)
(edit with the Customer Reassurance module)
Dell Upgrade from 3Y Next Business Day to 3Y ProSupport 4H Mission Critical - Extended service agreement - parts and labour - 3 years - on-site - 24x7 - response time: 4 h
| Type | Extended service agreement |
|---|---|
| Location | On-site |
| Response Time | 4 hours (for critical issues) |
| Service Included | Parts and labour |
| Product Description | Dell Upgrade from 3Y Next Business Day to 3Y ProSupport 4H Mission Critical - extended service agreement - 3 years - on-site |
| Full Contract Period | 3 years |
| Service Availability | 24 hours a day / 7 days a week |
| Service & Support | Extended service agreement - parts and labour - 3 years - on-site - response time: 4 h - availability: 24 hours a day / Monday-Sunday - severity level 1 Technical support - phone consulting - 3 years - availability: 24 hours a day / Monday-Sunday Technical support - web support - 3 years - availability: 24 hours a day / Monday-Sunday Technical support - web knowledge base access - 3 years - availability: 24 hours a day / Monday-Sunday Technical support - remote diagnosis - 3 years - availability: 24 hours a day / Monday-Sunday Technical support - e-mail consulting - 3 years - availability: 24 hours a day / Monday-Sunday |
|---|
| Service Included | Parts and labour |
|---|---|
| Location | On-site |
| Full Contract Period | 3 years |
| Response Time | 4 hours (for critical issues) |
| Service Availability | 24 hours a day / 7 days a week |
Product information source: Dicker Data Partner Portal.